Case Studies and Testimonials

Client / Sector

Client / Sector Name:

Commercial Real Estates Services – International

 

Location:

North West Region

 

Type of Services:

Grounds maintenance, landscaping, external cleaning, tree surgery, tree survey and associated mechanical and electrical services

 

Length of Relationship:

Over 30 years, existing

 

No of Sites:

Approximately 15 - 20 sites

 

Number of Staff on Site:

Each site is allocated a dedicated, mobile team (supervisor and operative) for the contract duration. Additional teams are mobilised for ad hoc and reactive landscaping works. We also have seven full time, permanent employees across three large sites which consist of three supervisors and four operatives and in addition to this we have further employees, including the mobile teams who cover sites across the region.

 

Management/Resources:

Our Wilmslow office and facilities consisting of Directors, Contract & Account Management and Administration support this regional contract

 

Annual Cost for Planned Services:

Approximately £500,000 per annum plus reactive and additional works.

 

Scope of Services Delivered:

All aspects of commercial and industrial grounds maintenance services, landscaping, litter picking, emergency 24 hour call out services, tree surgery and surveys, fly tipping removal, drainage servicing and small civil works, external painting, installation of street furniture, jet washing and graffiti removal.

 


 

 

Testimonial 1


“Peter Ashley have been the ground maintenance supply partner on the Estate for many years. They have consistently proven themselves, offering advice to problem solve issues that have arisen.

They have reacted quickly to any requests, be it an emergency or more run of the mill enquiry, I found this vital, helping to keep occupier and client satisfaction levels high. 

One of our main pushes this year is sustainability, Peter Ashley management have been proactive, developing a strategy that will help us achieve our goal while still remaining within our budget constraints.

One of the things I appreciate most is the variation of service, being able to use the one supply partner for numerous things is timesaving in itself and I look forward to continuing working with the management and on-site team.”


     Estate Manager 

                     Commercial Real Estates Services – International


Testimonial 2


“The staff from Peter Ashley are in important part of the wider team here at the Business Park and over recent years we have developed a good team spirit between site-based service personnel including security, cleaning, M&E, FM and landscaping.

 

The landscaping staff provide an excellent service always ensuring that the site looks at its best and in doing so provide added value by being pro-active in reporting defects to the Site Facilities Manager or suspicious activity to the security team.

 

Providing best in class customer service is key to this site whether that be to occupiers or visitors and the Peter Ashley team regularly help out at one-off site events such as those at Easter or Christmas and by assisting visitors who may be lost.

 

The success of last year’s Christmas event was put in jeopardy when winds picked up and many of the stall holders were struggling with their gazebo’s, however, the event was saved when staff from Peter Ashley used bags of grit from storage to help anchor down any unstable gazebo’s and I’m sure this quick thinking saved the event from possible cancellation!”

 

  Facilities Manager

                                                                                                                          Commercial Real Estates Services – International


Client / Sector

Client / Sector Name:

Commercial Real Estate Consultants

 

Location:

North West Region

 

Type of Services:

Grounds maintenance, landscaping, external cleaning, tree work, tree survey, drainage servicing, pest control and associated mechanical and electrical services

 

Length of Relationship:

6 plus years, existing

 

No of Sites:

Approximately 15 – 20 sites

 

Number of Staff on Site:

Each site is allocated a dedicated, mobile team (supervisor and operative) for the contract duration. Additional teams are mobilised for ad hoc and reactive landscaping works. We also have four part time, permanent external cleaners on two sites and in addition to this we have six further employees, consisting of the mobile teams, who cover all sites across the region.

 

Management/Resources:

Our Wilmslow office and facilities consisting of Directors, Contract & Account Management and Administration support this regional contract

 

Annual Cost for Planned Services:

Approximately £300,000 per annum plus reactive and additional works

 

Scope of Services Delivered:

All aspects of commercial and industrial grounds maintenance services, landscaping, litter picking, emergency 24 hour call out services, tree surgery and surveys, fly tipping removal, drainage servicing and small civil works, external painting, installation of street furniture, jet washing and graffiti removal.

Testimonial

 

“Peter Ashley have been the grounds maintenance service provider of choice across the North West managed portfolio for many years now. They have been instrumental in raising standards of presentation across all of their contracted sites. 

           

The team at Peter Ashley are highly knowledgeable, responsive and proactive in their approach, which is essential to any managing agent in meeting our occupier satisfaction commitments. They are always willing to go the extra mile for their clients, and provide fantastic and flexible support in the event of any ad hoc or unforeseen circumstance. 

 

Of particular reassurance is Peter Ashley’s commitment to the environment and sustainability, with robust policies in place with regards waste management, contamination, water discharges etc. We are delighted with the service provided by Peter Ashley; no job is ever too big or too small, yet is always completed with absolute professionalism and courtesy. We look forward to continuing to work together well into the future.”

 

                                                                                                                                                                                                 

 Regional Facilities Manager, Commercial Real Estate Consultants

Client / Sector

Client / Sector Name:

Higher Education Establishment

 

Location:

City Centre Campus

 

Type of Services:

Grounds Maintenance, landscaping, external cleaning, tree surgery, tree surveys, winter management & associated services

 

Length of Relationship:

Over 30 years, previous

 

Number of Staff on Site:

Four full time, permanent (supervisor and three operatives) employees as well as an additional mobile team, throughout the year, covering all sites over a fortnightly sequence. Teams are mobilised for ad-hoc landscaping and short notice emergency (reactive) external cleaning services on request.

 

Management/Resources:

Wilmslow office and facilities consisting of Directors, Contract & Account Management and Administration support this central Manchester contract

 

Annual Cost for Planned Services:

Approximately £300,000 per annum plus reactive and additional works

 

Services Delivered:

Commercial and industrial grounds maintenance services include the following: all aspects of grounds maintenance as well as external estate cleaning, litter control and waste disposal services. The nature of works includes cut and collection of all grassed areas, strimming, hedge cutting, weed control, shrub pruning and tree surgery. Ad hoc hard and soft landscaping projects are carried out on request throughout the year from one week to six months duration at the request of the client.

 

Winter management services include the following: out of hours proactive gritting is carried out against Met Office OpenSite predictions when the temperature falls to 0 degrees or below to avoid disruption. In extreme conditions multiple gritting visits can be actioned within a 24-hour period. Emergency snow clearance is carried out at the clients request and as a regional provider Peter Ashley Ltd have the capacity to mobilise at short notice to react to adverse weather conditions and can be requested on an hourly basis.

Testimonial

 

“Peter Ashley Ltd has operated the soft and hard external maintenance contract for many years and during this time has provided an excellent service, showing the grounds at their best. This has reflected how the teams work in partnership, delivering timely, efficient and a high standard of service.

 

The organisation is very professional in all aspects of their delivery, from health and safety, on site management, response to ad-hoc requests and provide excellent technical support and advice when required. Their on-site teams support the ethos of the organisation, providing a welcoming and warm response to students during their day to day contact.

 

The contract has run very smoothly with no issues on performance or delivery of the service which is a credit to the management team and their approach to customer service. Their internal quality monitoring ensures a high standard across all aspects of the contract.”

 

 Head of Facility Management,

Quality and Innovation                  

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